Customer Complaint Procedure

We take complaints seriously and aim to resolve them fairly and promptly.

How to submit a complaint

Contact our support team at support@bullfxfinancetrading.com with the word “Complaint” in the subject. Please include your name, the account email, a clear description of the issue, relevant dates and transaction references, and the outcome you are seeking.

Acknowledgment and review

We will acknowledge your complaint and review the details. We may contact you for additional information needed to investigate.

Resolution

We aim to provide a response within a reasonable period and will explain the outcome of our review. If you are not satisfied with the response, you may ask for the matter to be escalated for further review.